ShearSlot

ShearSlot for Shops – Subscription Terms

Draft – pending attorney review

Last updated November 4, 2026

These Subscription Terms ("Terms") are an agreement between the barbershop or business signing up ("Shop," "you") and Jonathan Pollock, individually ("ShearSlot," "we," "us"). ShearSlot is operated by Jonathan Pollock and may be assigned to JYP Designs LLC upon formation. By accepting these Terms or starting a subscription, you agree to these Terms. The person signing up confirms they are authorized to bind the Shop.

1. The service

ShearSlot for Shops is an online booking and shop-management service, including customer booking, appointment reminders, and related features. Shops apply for access, and we review and approve each application first. You get access after your application is approved and your first payment (or any free trial or comped period, if offered) begins. Any trial or comped period begins only after approval.

2. Price

• $29.99 per month per shop, which includes one chair.
• $20.00 per month for each additional chair.
• Prices are in U.S. dollars and do not include applicable taxes. Ohio sales tax applies where required, currently 7.25% in Lake County, Ohio. Taxes may be calculated and collected via Stripe Tax where configured; otherwise you're responsible as required by law.

3. Automatic renewal (please read)

Your subscription renews automatically every month and you will be charged the then-current monthly price on your billing date until you cancel. You can cancel online at any time in your billing portal. We show this disclosure before you pay and in your confirmation email.

4. Billing date

Your billing date is the day of the month your first paid period starts (for example, if you first pay on the 10th, you are billed on the 10th of each month). If a month has no such day, you are billed on the last day of that month. If a past-due payment later succeeds, your billing date moves to the day that payment succeeds (see Section 8). Charges are billed in advance for the coming month, except marketing-text overages, which are billed in arrears (see Section 6).

5. Adding or removing chairs (proration)

• Adding a chair: takes effect immediately. You are charged a prorated amount for the rest of the current billing period, then the full chair price on each billing date.
• Removing a chair: the lower price starts on your next billing date. No partial credit is given for the current period, and your shop keeps its current chair count until then.

6. Text messages (SMS) and overages

• Appointment confirmation and reminder texts are always included in your subscription at no extra charge.
• Optional marketing texts: each shop gets a monthly allowance of 1,000 message segments for marketing texts. Marketing texts beyond the allowance are charged at $0.02 per extra message, billed on your next invoice. Long messages or messages with special characters may count as more than one segment, and each segment beyond the allowance counts as one extra message.
• Customers who use the ShearSlot app receive push notifications instead of texts, which do not count toward your allowance.
• We may change overage rates with notice under Section 10.

7. Payment method and authorization

• You must keep a valid payment method on file. Payments are processed by Stripe; we do not see or store your full card number.
• You authorize us to charge your payment method on each billing date for your subscription, chairs, overages, taxes, and any past-due amounts, including any updated or replacement card details provided by your card issuer or network (for example, when your bank reissues your card).
• We may update your Payment Method using information provided by payment service providers.
• We will never ask for your card number by email, text, or phone. Update your card only through the in-app billing portal.

8. Failed payments, grace period, and pause

• If a payment fails, your account becomes past due. We will notify you and retry automatically using Stripe Smart Retries (default up to about 3 weeks, adjustable).
• You keep full access for 7 days after the first failed payment (the grace period). On day 5 we will warn you: "New bookings pause in 2 days (on day 7\) unless payment succeeds."
• If still unpaid after 7 days, your account is paused: new online bookings are blocked, but your existing appointments and data are kept, and you can log in to update your payment method.
• When payment succeeds, we charge the outstanding balance and your account is restored immediately. Your billing date then moves to the day that payment succeeds.
• Your subscription stays open while past due or paused; it does not end unless you cancel or we close it under Section 9.
• If your account remains unpaid for 60 days, we may cancel it. Amounts owed for periods you had access remain due.

9. Cancellation

• The primary way to cancel is online, using the Cancel button in the billing portal (Settings → Billing → Cancel subscription). It takes a few clicks, with no need to call or email. If you can't access the billing portal, you can email [email protected] as a backup.
• Cancellation takes effect at the end of your current billing period. You keep access until then.
• No refunds or credits for partial months, unused chairs, or unused text allowance, except where required by law. Any credit we choose to give is at our sole discretion and does not set a precedent or create an obligation to give credits in the future.
• We send a confirmation email when you cancel, showing the date your access ends.
• We may suspend or terminate your account for serious or repeated violation of these Terms (including the Acceptable Use and SMS rules), or as required by law, with notice where practical.

10. Price changes

We may change prices with at least 30 days' advance notice by email, and at least one month before the billing date the new price applies. The new price applies from your first billing date after the notice period. If you don't agree, you can cancel before the change takes effect.

11. Free, trial, and comped periods

• We may offer free, trial, or comped periods (for example, a launch or founding-shop offer). Any such period begins only after your application is approved. The offer terms (end date and what happens next) will be stated in writing.
• Unless the offer says otherwise, paid billing begins automatically when the comped period ends if a payment method is on file. We will remind you at least 7 days before the first charge.
• If no payment method is on file when the comped period ends, the account is treated as unpaid under Section 8.

12. Your data; export after cancellation

• You own your shop's data (customer list, appointments, services, history). You give us permission to use it to provide and improve the service.
• You can request an export (e.g., CSV) at any time, including for 90 days after cancellation. After that, we may delete or anonymize your data, except records we must keep for legal, tax, or fraud-prevention reasons.
• Our Privacy Policy (shearslot.com/privacy) explains how we handle personal information of shop owners and customers.

13. Acceptable use

You agree not to: use ShearSlot for unlawful purposes; send spam or unwanted messages; upload false, offensive, or infringing content; impersonate others; attempt to hack, overload, scrape, or reverse-engineer the service; or share your login with people outside your shop. You are responsible for activity under your account and for your staff's use of it.

14. Text messaging consent and compliance (TCPA)

• Text messages sent through ShearSlot to your customers are sent on your behalf. You are responsible for having your customers' consent to receive texts, and for complying with the Telephone Consumer Protection Act (TCPA), carrier rules (CTIA guidelines), and applicable state laws.
• Appointment confirmations and reminders are transactional messages. Marketing texts may be sent only through ShearSlot's optional marketing-text feature and only to customers who have given the consent required by law (for marketing texts, generally prior express written consent).
• Marketing texts require separate express written consent from the recipient and may be sent only between 8 AM and 9 PM in the recipient's local time.
• We honor opt-outs (STOP, UNSUBSCRIBE, etc.) automatically and promptly, within 10 business days at most; you must not re-add customers who opted out. Recipients can reply HELP for help.
• You agree to cover (indemnify) ShearSlot for claims, fines, or carrier penalties caused by your violation of these messaging rules.

15. Service availability; disclaimer

We work to keep ShearSlot running reliably but can't guarantee it will be uninterrupted or error-free. Text and push delivery depends on carriers and third parties (such as Twilio, Apple, and Google) and is not guaranteed. The service is provided "as is" to the extent allowed by law. Keep your own record of key appointments.

16. Limitation of liability

To the maximum extent allowed by law: (a) ShearSlot is not liable for indirect, incidental, special, or consequential damages, or lost profits, revenue, or data (for example, missed appointments or lost business); and (b) our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim.

17. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email. Continuing to use the service after the change takes effect means you accept the updated Terms; if you don't agree, you can cancel.

18. Governing law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in Lake County, Ohio.

19. Suspension

We may suspend access to all or part of the service, with notice where practical, for suspected fraud or abuse, or for legal, carrier, or security reasons. We will restore access when the reason for the suspension is resolved, unless we close the account under Section 9.

20. Assignment

We may assign or transfer these Terms and your account, including to JYP Designs LLC upon its formation. You may not assign these Terms without our written consent.

21. Contact

Jonathan Pollock (ShearSlot)
Email: [email protected]
Website: shearslot.com

Version 2026-11-04. Exact text, SHA-256 48879e6b1302ac6fb61cd4ae4899370769efa684dc74df3b564815e91cf7f7ee